According to the Facebook help pages, if facebook messages won't open, the problem can usually be cleared by manually refreshing the page two or three times. This can be done by pressing Ctrl and r on the PC, or Command and r on the Mac.
Facebook also suggest checking whether the problem is appearing on more than just one computer and ensuring that the latest compatible browser is being used.
Selecting 'My messages aren't loading' brings up the solution mentioned above. Below it is a message about the problem persisting. Clicking on 'here' will bring up another page on which the fault can then be reported and should hopefully be solved by Facebook.
We hope this information will be of help in sorting the problem. Unfortunately, we can not be of more specific help, as only Facebook can ultimately deal with any problems that arise within their program. The Help Center does have a lot of suggestions to help, and if all else fails, problems can be reported quite easily.
Facebook also suggest checking whether the problem is appearing on more than just one computer and ensuring that the latest compatible browser is being used.
- Help Pages
Selecting 'My messages aren't loading' brings up the solution mentioned above. Below it is a message about the problem persisting. Clicking on 'here' will bring up another page on which the fault can then be reported and should hopefully be solved by Facebook.
- Not Being Able to Post Messages
- New Accounts
- Report a Bug
We hope this information will be of help in sorting the problem. Unfortunately, we can not be of more specific help, as only Facebook can ultimately deal with any problems that arise within their program. The Help Center does have a lot of suggestions to help, and if all else fails, problems can be reported quite easily.