You both have been ripped off, do not stand for it. CALL your credit card company and request a charge back against them, and do it now. E-stealth, big daddy spy, cell spy pro, spy masters, ect ect, all the blue ware and blue tooth sellers are scam artist it is all junk ware! Do not let the no refund policy allow them to commit fraud against you. There is only one company that provides a cell phone monitoring program that works enigma cellular dot com. And they have full tech support and a real phone number that you can call for help.