Computers are essential at every level in a bank whether it's in internally or for customers to utilize on-line banking. Every business has to make the best possible use of available technology with computers revolutionizing the way that we bank.
Up to date computing systems allows banks to stay on top of their business and to communicate instantly to various levels of employees. Keeping your workforce up to date and abreast of all developments is essential to the wellbeing of any business, it is also a very efficient way of communicating. Being able to monitor transactions and levels of business is another key element for a bank, it allows for constant updates and summaries to be produced to ensure that any anomalies or problems are identified early.
While there will always be some customers who wish to use branches and traditional means of banking more and more customers expect to do their business and banking on line. By providing this service you are making the customer experience easier and effectively creating 24 hour banking allowing customers to carry out their banking when it is most convenient.
In order to pay bills most customers will look to have standing orders or direct debits to pay their bills rather than manually or physically making payments. These systems are expected by most customers- a bank that doesn't offer these facilities is going to find it very difficult to attract new business.
Properly run computer systems allows banks to keep strong control and security over their business. The less cash involved in a system the easier it is to control. Computer systems can also be open to fraud but with proper security and vigilance this can be minimized- in cases where there is a security breach by having an electronic system in place it is easier to trace exactly what has happened.