I had the same problem. Hold the "fn" and "num lock" at the same time.
There's usually a special key somewhere around the top of the keyboard that locks the keyboard into num-pad mode. It might be a combination of your 'Fn' key and one of the 'F' keys along the top, or it might just the the 'Num Lock' / 'Num Lk' key.
If this doesn't help, tell me what model of laptop you have and I'll find out for you.
If this doesn't help, tell me what model of laptop you have and I'll find out for you.