Go to www.google.co.uk/ and click on the Gmail link on the top navigation bar.
This will take you to the sign in page. On the left you will see the sign in box and at the bottom of this box there is a link that reads ‘can’t access your account?’ Click this link.
You will then be prompted to either enter your full email address or your Gmail username if you are a Gmail user.
Once you have submitted your email address or username, you will be asked to enter the distorted letters you see in the box into a text field (security measure).
Google will then send a password reset email to the recovery email you listed when you signed up for your account.
You will be able to reset your Gmail password by following the steps in the email.
There are various security settings and recovery tools that Google uses to help protect your account and recover your Gmail username or password should you forget them. To reset your password, Google used the recovery email listed on your account.