If you have a Hotmail account and you forgot your password, there are several things that can cause login to fail. Of course, the first is to make sure that you are spelling everything correctly. Some Logins are case sensitive. Since you forgot your password and the security question is not working, there is a way to reset your password information. You can try logging into your normal Windows Live account and changing the password settings from there. You could always sign up for another Hotmail account and start over. However, this still does not resolve any issues involved with getting e-mail or data from the one that you want to log into. You can create a new, temporary Live account and use it to try the access the old password information. With the new account, you can go to the Windows Live Hotmail Forums. Go to community forums on the community page and ask your question.
Once on the forum look for answers by user names that have "MSFT” or "Windows Live” in the name. These are Microsoft representatives and would be an excellent resource for directing you in the right direction to answer questions. You can try going to this web address
email.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=email& and fill in your Windows Live ID and an alternative contact email. Customer support will then ask you for several pieces of information to verify that it is really you. If they’re satisfied, they will provide you with the details needed to get access to your account once more.
Once on the forum look for answers by user names that have "MSFT” or "Windows Live” in the name. These are Microsoft representatives and would be an excellent resource for directing you in the right direction to answer questions. You can try going to this web address
email.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=email& and fill in your Windows Live ID and an alternative contact email. Customer support will then ask you for several pieces of information to verify that it is really you. If they’re satisfied, they will provide you with the details needed to get access to your account once more.