To learn how to scan with a HP Photosmart C3100, have a quick look at the manual here: h10032.www1.hp.com/ctg/Manual/c00694908.pdf
To use the scanner you need to first check that the Photosmart is turned on and that the USB chord is connected to both the printer and the computer.
You also need to make sure you have the latest software and driver. If you bought this system a while ago it will probably need updating. The software and driver downloads are available from the HP website and include a Basic Driver option and a Full Feature Software and Driver option. The basic driver is sufficient to perform basic printing functions with the product where as the full feature option installs extra software to allow full use of all features available.
To download this software you will need to go to www8.hp.com/us/en/support-drivers.html and follow all the instructions. You may need to put in the model details and product number. The latest software must be downloaded and saved to your computer.
If you still can’t scan with your HP Photosmart C31000, have a look at HP’s troubleshooting page. It has a list of alternative ways to get the scanner up and running - h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang= I also found this guide helpful for the HP Photosmart C3100 �" it is worth saving the link because it seems to offer answers to any problems you may have with the all-in-one printer system, which is always helpful! Have a look at it here - h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.j If all of this fails then I’d cut straight to the chase and call their support team on 0845 161 0030. Good luck!
You also need to make sure you have the latest software and driver. If you bought this system a while ago it will probably need updating. The software and driver downloads are available from the HP website and include a Basic Driver option and a Full Feature Software and Driver option. The basic driver is sufficient to perform basic printing functions with the product where as the full feature option installs extra software to allow full use of all features available.
To download this software you will need to go to www8.hp.com/us/en/support-drivers.html and follow all the instructions. You may need to put in the model details and product number. The latest software must be downloaded and saved to your computer.
If you still can’t scan with your HP Photosmart C31000, have a look at HP’s troubleshooting page. It has a list of alternative ways to get the scanner up and running - h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang= I also found this guide helpful for the HP Photosmart C3100 �" it is worth saving the link because it seems to offer answers to any problems you may have with the all-in-one printer system, which is always helpful! Have a look at it here - h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.j If all of this fails then I’d cut straight to the chase and call their support team on 0845 161 0030. Good luck!
