Rayna Bowersox
Rayna Bowersox answered Rosa Padilla's question

Hi Rosa there,

Please take below tips to work around your mp3 file issue:

1. Please make sure your download is COMPLETE, NO corruption and/or other unknown error with the said mp3 file.
2. Ensure that you have the Administrative rights to run your system’s apps.
3. Try opening other mp3 file type media on your disk to check … Read more