If it is your password and not somebody else, there is usually an option to reset your password. It could be via email, answering a security question that you chose at some point, verifying your identity, ( all information you will know ... NEVER give your entire Social Security Number ... The most you need to provide are the last 4 digits. ). You can always access and change your passcode by contacting the Customer Service Dept. Be sure to have the account number.