If you were to normally reset the MP3 player, you would use the small button on, or near, the side. This is the tiny button that can only be pushed with an object such as a pin or a paperclip and usually resets the player to its factory settings.
Press and hold the power button. While still holding down the power button, press and hold the volume up button. Hold these two for a few seconds. This should turn the device off. Wait a few more seconds before trying to turn it on again. You may have to hold down to power button for a while to get it going again as this freeze situation is similar to a computer crashing. You normally give a PC a few moments before turning it on again so do the same with this.
To find someone who can fix it, go into the shop you bought it, or another one that sells the same device. They can have a bash at fixing it or at least suggest some reliable and safe places to go to.
- Resetting the device manually
Press and hold the power button. While still holding down the power button, press and hold the volume up button. Hold these two for a few seconds. This should turn the device off. Wait a few more seconds before trying to turn it on again. You may have to hold down to power button for a while to get it going again as this freeze situation is similar to a computer crashing. You normally give a PC a few moments before turning it on again so do the same with this.
- If the reset fails
To find someone who can fix it, go into the shop you bought it, or another one that sells the same device. They can have a bash at fixing it or at least suggest some reliable and safe places to go to.