What Is A Call Center?


11 Answers

Anonymous Profile
Anonymous answered
Call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
samual answers Profile
samual answers answered
A call center is a place hired by a company to answer phone calls after hours. They dispatch the call to the on-call person when that companies customers call for service.
Anonymous Profile
Anonymous answered
A call center is a large building where phone companies,computer companies,credit card companies,etc have a large number of employees answering calls normally pertaining to customer service and or customer billing. The employees are normally all in little small cubicles and most are open 24 hours a day.
Denise Knutter Profile
Denise Knutter answered
A call center can be anything from telemarketing to stocks where all inbound and outbound calls come into.  Example, I worked for the CitiBank call center in the outbound collections for their credit cards. I was on a automatic dialer so I just wore a headset and when the automatic dialer called someone that was past due on their CitiBank credit card, the name of the person popped up on my computer screen and I started the conversation as if I dialed it myself.
Alisha  Sharma Profile
Alisha Sharma , Call Center Executive, answered

Call center is a special defined place that is equipped to
handle a large volume of telephone calls from customers (especially for taking
orders or serving customers).

Kenyatta Monie Profile
Kenyatta Monie answered
Telemarketing basically. A call center is a place where you call if you need help fixing problems with your phone, or call to get insurance. Customer service is the best way i can explain it.
Anonymous Profile
Anonymous answered
Call center is a big company with many employee.headset on their ears, many computers and telephony.
Anonymous Profile
Anonymous answered
Call centers are mostly placed offshore and help solving people problems on telephones regarding, house fixtures, computer related problems and so on.

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