UPDATE: Should Blackberry users be demanding compensation?


3 Answers

Jason Schwarzmann Profile
Users of Blackberry handsets have been experiencing severe problems of late, with services being only partly available, if not totally ground to a halt. The company behind the Blackberry phones, Research In Motion (RIM), has been remarkably stoic towards its customers, and updates on the issues have been few and far between, leaving many customers understandably angry at the way the issues have been handled.

Flicking through the office Blackberrys here at Blurtit Towers, it seems that the problems have cleared up somewhat over night. But then again, we thought that after the first bout of disruptions was brought to an end early on Monday evening, only to rear their ugly heads again on Tuesday.

The latest official word from RIM themselves has been (as of Thursday 13th October 2011): "From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement. We continue to monitor the situation 24x7 to ensure ongoing stability. Thank you for your patience."

But even with the apparent problems now supposedly over, people are still asking questions. What are Blackberry going to do to make up to all the thousands of potentially angry customers the world over?

One option could be compensation of some kind, but just how likely is that?

Well, not very. On the surface, this service outage looks like a major problem. But just think of the types of people ravishing the social networks with angry speak of how their Blackberrys aren't working. Young people mostly, distraught at the fact that they can't spend 24/7 checking their Facebook or tweeting their Twitters. What about BBM you say? Well, RIM's free Blackberry to Blackberry messaging service may well have been down, but that has stopped absolutely nobody from texting each other the 'old fashioned' way.

Plus, that service is free, and why should you receive compensation for a free service you never paid into in the first place?

The type of Blackberry users who you suspect may have been genuinely affected by this disruption - business types, etc - won't have been able to check their e-mails for a few days. Big deal. These people are intelligent and organized enough to have at least a second means of receiving e-mails. Come on, think about it. It's called a laptop. We've all got one.

So, no. We here at Blurtit don't think compensation for the disruption is likely in any form. On the face of it this may look like a complete disaster for the company, but networks of all kinds face downtime and problems at any moment, such is the way of the world. The only thing distinguishing this particular episode from any other is the apparent lack of information on RIM's fault, which is admittedly a little underwhelming.

When some thought is applied, chaos has not really ensued in the wake of all this. The fact that some teenagers somewhere couldn't inanely converse with their friends doesn't really warrant a payout of thousands, does it?

Check below to see a charmingly HILARIOUS top 10 of things you can still do with your Blackberry while the network is down. Our particular favourite is number 10: 'HAVE A LIFE'. Enjoy!

UPDATE: Blackberry users can now receive a small selection of premium Blackberry apps for the bargain prices of... FREE! Just head to Blackberry's homepage to find out more!

John Profile
John answered
Yeah right, like that will ever happen : )hahahahahahahahahahaahahahahahahahahahaha(sorry could not help myself) then you would see people suing the power company for power outages ,and reimbursement for groceries spoiled in their fridges,then all the mess of actually proving thier claims for a check/refund/some cash/ of free minutes/ or going even further lost business claims  from relying on a blackberry. Not going to happen-george bush waiving his hands in the air like he just don't care. : ) hahahahahahahaha. In other words you would be seeking undo enrichment. Like blaming your car stereo when it breaks down for not telling you the time or their was a car crash(traffic news
) on the I-90 preventing you from missing your scheduled appointments.or trying to collect when a tornado throws a tree onto your brand new truck and you track down the neighbor 5 miles away who owned it .not going to happen.
thanked the writer.
John commented
I know how to fix your blackberry so you will never have to worry again if you lose service. A craftsman engineering hammer.either end will work. : )
Karen Profile
Karen answered
I was telling my daughter last night that if I was a blackberry user, I would be documenting the times and dates of my blackberry in a log. At the end of each month I would call the idiots and demand a REFUND for all of my outages. She laughed cause she has lived with me for 18 years and she KNOWS that I will and do, do this. It always works with everything. I am never rude or nasty. I just state the Truth.Now I have NOT read anything on this to be honest. I have only heard many complaints while out in public listening to BB users!!

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