Task 1, P1- identify different sources of technical information for problems and for each, describe how valid they might be?


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Greg Allen answered
Due to the expansion of technology and technical innovation you can often find that there is more need for technical help, support and information. As with the expansion of technology the technical help and information area has grown likewise. Most people will turn to the internet for assistance, carrying out web searches in the hope that other people may have had similar problems and shared their experiences. There are also a number of question and answer sites especially created for certain areas of technology.

Though the internet provides us all with more information than was humanly possible just a relatively short time ago, there are questions about the validity of the information. The opinions expressed are purely held by certain individuals and it can be dangerous to rely on it too heavily, though the information gathered is certainly extremely valuable. Reference books were good enough back in the days before the internet and their validity is still valued today. People invest a lot of their time and money in writing books and it is unlikely they will cut corners when it comes to the information they provide.

If it is a specific type of information you require, such as product information or technical help for an item, a company may well have their own helpline with trained professionals on hand to give advice and information. If a helpline has the backing of a major company the information given has every chance of being valid as firms see customer service as a valuable part of business as well as an income source. Learning institutions such as technical colleges and schools are a fine source of technical information, particularly ones that specialise in certain areas of technology. Here you should find a decent amount of folk who should have years of specialist experience in many different fields.

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